Refund policy

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At {{ shop_name }}, every item is printed to order specifically for you. Because of this, we're not able to accept returns or exchanges for reasons such as change of mind or ordering the wrong size. We want you to love what you receive, though, so please read below for how we handle issues with your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us at {{ email }} within 30 days of delivery. Include your order number and a photo of the issue, and we'll arrange a free replacement or a full refund — your choice.

Lost Packages

If tracking shows your order as delivered but you haven't received it, or if your package appears lost in transit, contact us at {{ email }} and we'll help track it down or arrange a replacement.

Refunds

Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.